FAQ's

What are your hours?

We work Monday to Friday from 10 A.M - 6 P.M. You can reach us via email (helpdesk@woodin.in) 

What forms of payment do you accept?

We accept VISA, Master card, Internet banking. We also accept payments made through Paytm.

Will Value Added Tax (VAT) be charged?

No, it will be included in the watch price.

How long will it take to receive my order?

We will take 5-7 working days.

What is your RETURN/REPLACE/EXCHANGE policy?

If, for some reason, you are not satisfied with your purchase, you can return it for REPLACEMENT within 5 days of receiving your watch or EXCHANGE it for another style. We will only charge the two way shipping costs. For more info click here

What is your CANCELLATION policy?

Requests for orders to be cancelled must be made before they have been shipped to receive a full refund. If merchandise has already shipped then standard Return/Replace/Exchange Policy applies.

What type of wood do you use for the Woodin watches?

We sustainably source the finest wood from various places around the world. Maple from Canada, Vera Wood from Central America, Ebony and Red sandalwood from Southern India, Zebrawood from Central Africa.

How do I resize my Woodin Watch?

In order to adjust the size of your watch, we strongly recommend that you bring it to a watch repair shop (ideal option), or virtually any jewelry store at your local mall. They have the correct tools necessary to size the watch.

What type of movement is used to make these tick?

We wanted the inside of our watch to reflect that of the outside, so we decided to use one of the most well known movements out there: Japanese Miyota Precision Quartz Movement.

Are Woodin watches water resistant?

Indeed, they are. Feel free to wash your hands or come in contact small amounts of water (splash proof). Considering we use 100% all-natural wood, exposure to water isn't recommended. Over time water will penetrate the wood and can leave stains.

How secure is this store?

The Woodin online store uses CCAvenue to accept payments. CCAvenue automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Is there a warranty on Woodin watches?

Yes, we offer a 12 month manufacturers warranty on the movement of our watches. Unfortunately, our warranty does not cover damages that may occur from everyday use. If you have further questions, please do not hesitate to contact us and we will do our best to resolve the issue. You can review our warranty policy here.

Do you offer wholesale or bulk pricing?

Yes, we welcome any retailers who are interested in carrying our products to contact us and include a little background information about your company. We want to know a little about who you are and how both of our companies would fit well together.

When do you provide tree certificate after we purchase the watch?

We provide tree certificate only to the watches which you purchase from our website in an offer of below 20% off. However, we provide tree certificate after a month of your purchase to all the watches sold under 25% off.

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