NOTE: We cover warranty only for watches.
Your WOODIN timepiece comes with a limited manufacturer defect warranty for a period of 12 months from the date of purchase under the following terms and conditions:
The WOODIN timepiece warranty covers material and manufacturing defects existing at the time of the purchase of the watch. The warranty only comes into force if the proof of purchase is shown, with a valid payment of receipt. During the warranty period and by presenting the proof of purchase, you will have the right to have any manufacturing defect repaired free of charge.
Any repair needed after one year, we ask that you simply pay for shipping to us.
In the event that our repair staff is unable to restore your watch to normal conditions of use, or if you purchased a WOODIN timepiece that is no longer available and we are unable to repair your watch, we guarantee its replacement with a WOODIN timepiece of the same or similar model/color within the 12 month warranty.
The WOODIN warranty does not cover:
Normal wear and tear or deterioration (Strap/Links/Clasp/Crown)
The life of the battery
Loss or Theft
Damage from abnormal/abusive use, lack of care, negligence.
Accidents (knocks, dents, cracks, broken links etc.)
Incorrect use of the watch
Damages caused by third party (e.g.battery replacement, services, repairs, link removals, alterations or damage caused by the link tool being used incorrectly).
Damaged links from link removal
If your repair is not covered under warranty, we do offer affordable repair options for any damage that may result from daily use. Send us an email to firstname.lastname@example.org for pricing info
If you need to send your watch to our repair center, please contact us by email at email@example.com with the following details:
- A picture of your broken watch
- A written description of the damage and how it occurred.
- Your mailing address
- Your proof of purchase/receipt
- The style and color of your watch (if unsure, please browse our collection at woodin.in)
Once we have all the details required and we have confirmed your watch is covered under the WOODIN Warranty, the support team will respond to you within 72 hours to give you your return authorization number (RA #) and a customer form that you must then complete and mail in with the damaged watch.
Please note for watch repairs: We will try to get your repair completed as quickly as possible. The normal time frame for a standard watch repair is 7-14 Business days. However, if we need to order in a special part to complete your repair please note this will increase the repair time.